At the end of this introductory session you will be able to:
Identify some signs and causes of process issues
Understand the impact of inefficient processes or operational models
Know how to do a quick analysis of a process or workflow
Design and deploy simple workflows.
This course should be applicable to you if you are in the following roles:
COO, Operations Director, Head of Operations, Senior Project Manager, Marketing Operations Lead/Manager, Operations Manager, Head of Customer/Casino Operations, Casino Operations Lead/Manager, Player Operations Lead/Manager, Head of Business/Corporate Operations
Principles of Effective Customer Risk Assessment
Its obvious that the gaming industry is a fast pace enviroment with stake holders Struggling to get things done on time - they're delayed or regularly require herculean efforts. while there's Significant confusion about how things should be done - nobody really knows who does what anymore. Some of the signs that you have a challenge within your business are: Internal choke points in the delivery of anything the business needs - single points of failure, relying on one person. People burn out due to the stress of getting anything done - lots of frustration with other teams. This course will help with the Challenge: Finding a simple solution that keeps what works, replaces what doesn't, without adding a huge admin overhead, and is flexible enough to change with the business.