Privacy Policy
This Privacy Policy explains how Confex Events S.L, trading as Gaming Operations Academy ("Gaming Operations Academy", "GO Academy", "we", "us", or "our"), collects, uses, stores, shares, and protects personal data when you visit our website, register for our services, attend our workshops or masterclasses, join our online community spaces, or otherwise interact with us.
It also explains your rights under applicable data protection laws, including the General Data Protection Regulation ("GDPR") and, where applicable, the UK GDPR.
1. Who We Are
Gaming Operations Academy is operated by Confex Events S.L.
Where this Privacy Policy refers to "we", "us", or "our", it means the Confex Events S.L entity responsible for the relevant service, event, website, or communication with which you are engaging.
2. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us at:
Confex Events S.L
FAO: Data Protection Officer
Calle la salud 18 bajo B
Vera Almeria 04620
Spain
Email: [info@gamingoperationsacademy.com](mailto:info@gamingoperationsacademy.com)
3. Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Information you provide directly to us:
* Name
* Email address
* Postal address
* Telephone number
* Company name
* Job title and professional information
* Billing and payment details
* Account registration details
* Survey responses, comments, messages, and feedback
* Any other information you provide when registering for our workshops, masterclasses, newsletters, events, or services
3.2 Information we collect automatically:
* IP address
* Browser type and version
* Device information
* Operating system
* Referral source
* Page views and pages visited
* Length of visit
* General usage and engagement data
* Cookie and similar tracking data
3.3 Information from third parties:
We may receive personal data from service providers, event technology partners, payment processors, registration providers, platform providers, marketing technology providers, and other third parties that support the delivery of our services.
3.4 Special category data:
We do not generally seek to collect special category personal data unless it is necessary for a specific purpose and permitted by law. Where required, we will seek your explicit consent or rely on another valid legal basis.
3.5 Children:
Our services are intended for individuals aged 18 and over only.
We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that we have collected personal data from a person under 18, we will take steps to delete such information as soon as possible.
If you believe that we may have collected data from someone under the age of 18, please contact us at info@gamingoperationsacademy.com
4. How We Use Your Personal Data
We use personal data for the following purposes:
* To provide, administer, and deliver our workshops, masterclasses, events, online services, and related products
* To process registrations, bookings, subscriptions, and payments
* To create and manage user accounts and learning/community access
* To communicate with you about your registrations, sessions, updates, and support requests
* To provide customer service and operational support
* To improve our website, products, events, and user experience
* To understand attendance, participation, and engagement
* To send newsletters, marketing communications, and information about similar services where permitted by law
* To comply with legal, regulatory, tax, accounting, and reporting obligations
* To protect our business, systems, users, and legal rights
5. Legal Bases for Processing
Depending on the circumstances, we process your personal data on one or more of the following legal bases:
* Performance of a contract
* Legitimate interests
* Consent
* Legal obligation
Where we rely on legitimate interests, these may include operating and improving our services, managing customer relationships, analysing engagement, and ensuring the security of our systems.
6. Use of Meltingspot.io (GO-Academy Knowledge Hive)
To host and deliver certain online workshops, masterclasses, community-based learning experiences, and related digital interactions, we use Meltingspot.io, referred to as the GO-Academy Knowledge Hive.
When you register for or participate in a workshop, masterclass, or community experience hosted on Meltingspot.io, personal data may be processed through that platform.
This may include:
* Name
* Email address
* Company name and job title
* Account or profile information
* Registration details
* Attendance and participation records
* Community interactions and messages
* Content you upload
* Technical and usage data
Gaming Operations Academy / Confex Events S.L acts as the data controller, and Meltingspot.io generally acts primarily as a data processor on our behalf, but may act as an independent data controller in relation to certain processing activities carried out under its own terms.
We use Meltingspot.io to:
* Provide access to learning and community spaces
* Host workshops and masterclasses
* Enable networking and interaction
* Track participation and engagement
* Deliver and improve our services
7. Online Workshops, Masterclasses, Communities, and Recordings
We may process data relating to your participation, interactions, and activity within our digital services.
Some sessions may be recorded. Where recordings include your image, voice, or contributions, we will process that information in accordance with applicable law.
8. Marketing Communications
We may send updates about our services where permitted by law.
You can opt out at any time by:
* Using the unsubscribe link
* Updating your preferences
* Contacting us directly
9. Who We Share Your Personal Data With
We may share your data with:
* Confex Events S.L entities
* Service providers and partners
* Payment and technology providers
* Platform providers including Meltingspot.io
* Professional advisers
* Legal authorities where required
We do not sell your personal data.
Where you choose to interact with partners, sponsors, or exhibitors (for example by sharing your details, scanning a badge, or opting in), your personal data may be shared with those third parties in accordance with your choices.
10. International Data Transfers
Where data is transferred outside the EEA or UK, we ensure appropriate safeguards such as Standard Contractual Clauses.
11. Cookies and Similar Technologies
We use cookies to operate and improve our website and services. You can manage cookies through your browser or cookie settings.
We use cookies and similar technologies, including analytics and performance cookies, subject to your consent where required under applicable law.
12. Third-Party Sites and Services
We are not responsible for the privacy practices of third-party websites or services.
13. Data Security
We implement appropriate measures to protect personal data, but no system is completely secure.
14. Data Retention
We retain data only as long as necessary for legal and business purposes.
15. Your Data Protection Rights
You have the right to:
* Access your data
* Correct your data
* Delete your data
* Restrict processing
* Object to processing
* Request portability
* Withdraw consent
* Lodge a complaint
Contact: info@gamingoperationsacademy.com
16. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available.
17. Complaints
If you have concerns, contact us first. You also have the right to contact your local data protection authority.
In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD) (www.aepd.es)
Contact Us
If you have any questions about Gaming Operations Academy, please fill the form below. We will get back to you as soon as possible.
Need more information?
If you want to reach out directly, feel free to get in touch using the contact information below.
