VIP Intelligence: A New Age of VIP Program Management
VIP program management is entering a new era, and the gap between operators who adapt and those who do not is widening fast. The way VIP programs are built, run and sustained is being fundamentally reshaped - not incrementally, but structurally - and this masterclass is designed to put you on the right side of that shift.
2 days x 2.5 hours per day - 21 & 22 October 2026
About the Masterclass
Rather than talking about the future in the abstract, this session shows you what it looks like in practice. Expect real-world demonstrations, practical frameworks you can take back to your operation, and an honest examination of what this new era demands of your people, your structures and your ways of working.
Uniquely, the session is grounded in evidence rather than opinion. It is backed by insights from the first ever Industry VIP Survey, capturing the actual pain points experienced by VIP experts and global operators managing VIP programs today - so every discussion point reflects the lived reality of VIP operations worldwide.
Course Content
CPD Accredited Course
What we will cover:
- The new age of VIP program management: how technology, AI and modern methodology are changing the way VIP programs of the future will function
- Exclusive insights from the first ever Industry VIP Survey: the real pain points of VIP experts and global operators
- How VIP programs are evolving, and what this means for operators today
- An inside look at the technologies supporting VIP intelligence, and how operators can apply them
- How AI-driven insight optimises operations, creating more time and greater efficiency for VIP teams
- Building accuracy and sustainability into your VIP program through data-led decision making
- Moving from reactive to proactive: engaging and retaining VIP players for the long term
- Embedding technology into your team structure: how to adjust and future-proof your VIP teams
- The restructured future: how teams, KPIs, processes and overall program management will change
Whether you are running an established VIP program or building one from the ground up, this session will give you a clear view of where VIP management is heading - and how to get there ahead of the competition.
What Is Included?
- Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material
- Full comprehensive live and interactive course
- Opportunity to network and interact with your peers
- Question and answers opportunity after each module
- Course materials
- Certificate of Course Completion
- Post course feedback
- Free post course private 15 minute 1-on-1 follow up session with the coach
- CPD Accreditation Certificate
