Elevating Excellence: An Introduction to VIP & Premium Service

In this free webinar, iGaming and VIP expert, Gali Hartuv, will touch on the following focus areas - these will be explored in greater depth during the 2-day introduction course:

• The foundations of VIP excellence and value propositions - a cornerstone of high-performing customer-facing teams.
• The key strategic importance of VIP programs in driving revenue and customer retention.
• How to deliver personalised, exceptional service beyond mere transactions - a VIP non-negotiable.
• The fundamentals of VIP personalisation and best practices - the key drivers behind long-term VIP loyalty.
• The VIP Player Mindset and its influence on VIP Player and Service Journeys.

Who should attend: Customer Support and Account Managers

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