Business Process re-engineering in Gaming Masterclass

This workshop will give you an insight how to re design the way you operate your business.

2 days x 3 hours

Starts on:
October 22, 2024
Live online course
Multiple Resources
Communicate with your peers
Andrew Visser
Business Process Improvement course director
€ 499.00 EUR
Request course programme
Downloadable Files: 

About the Course

Its obvious that the gaming industry is a fast pace enviroment with stake holders Struggling to get things done on time - they're delayed or regularly require herculean efforts.

while there's Significant confusion about how things should be done - nobody really knows who does what anymore.

Some of the signs that you have a challenge within your business are:

Internal choke points in the delivery of anything the business needs - single points of failure, relying on one person.

People burn out due to the stress of getting anything done - lots of frustration with other teams.

This course will help with the Challenge: Finding a simple solution that keeps what works, replaces what doesn't, without adding a huge admin overhead, and is flexible enough to change with the business.

This course should be applicable to you if you are in the following roles:

COO, Operations Director, Head of Operations, Senior Project Manager, Marketing Operations Lead/Manager, Operations Manager, Head of Customer/Casino Operations, Casino Operations Lead/Manager, Player Operations Lead/Manager, Head of Business/Corporate Operations

Course Content

Course Objectives:

1. Analyze and document operational issues

2. Design and implement multi-team processes

3. Create business cases for process improvement

Lesson One: Discover & Document

- Key Terms- Signs of problems (Internal and External)

- Analyzing causes of problems with a no-blame approach

- Documentation tools: Mapping/Diagrams

- Business case: Cost of doing nothing

- Defining success: KPI's or OKR's

Lesson Two: Design & Decide- Introduction to frameworks

- Solution Design: Seven Principles of Processes Design

- Business case updates

- Stakeholder management

Lesson Three: Deployment & Data

- Implementation: Tools, People/Skills, Timing- Stakeholder agreement and communication-

Continuous review and KPIs mapping to strategy

What Is Included?

Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material

  • Full comprehensive live and interactive course
  • Opportunity to network and interact with your peers
  • Question and answers opportunity after each module
  • Course materials
  • Certificate of Course Completion
  • Post course feedback
  • Free post course private 20 minute 1-on-1 follow up session with the coach
  • CPD Accreditation Certificate