Live Remote training - Latest case studies & strategies to maximise both player & your company protection
2 days x 3 hours a day
The 2 main Challenges facing the industry right now and moving in to 2023 when it comes to Responsible Gaming are one from an operational level, and one on a more sales/marketing level.
From an operational side, more jurisdictions are expecting a decent, or even high-level, method of detecting problem gambling at its earlier stages.
This means that the operator needs to constantly be on the ball – evaluating their triggers, and devising new and innovate ways to detect problems, ideally before they even become a problem.
On the other hand, jurisdictions are becoming very strict when it comes to sales, marketing, and advertising.
We can see this with the blanket ban on advertising that exists in Italy, and to a lesser extent, we experienced the strictness of these regulations with the Dutch Regulator, who fined an operator for sending promotional material to 18-24 year olds (this age group is considered to be more vulnerable in Dutch law).
Therefore, operators cannot just be aware of the regulation, they must also be creative and innovative enough to fulfil their requirements, while still being able to promote their websites and services in order to onboard new clients.
Course Goal: To protect players, operators & employees
Course Format: Comprehensive, interactive, engaging digital learning experience
Resources: Computer with Internet Access, working mic, camera & Zoom
Who is this course for? iGaming operators, Land based Operators, Start ups & Regulators
Role function ideas: Responsible Gaming Managers, customer experience managers, marketing managers - Heads of corporate responsibility, general managers, gaming managers. Compliance professionals
CPD Accredited Course
Module 1: Introduction to Player Protection and Responsible Gambling
Module 2: Identification of problem gamblers & markers of harm
Module 3: Legal Considerations
Module 4: Communication with Players & Suicide prevention
Module 5: Ethical Considerations and Advertising
Module 6: Case studies & Conclusion