The 2 main Challenges facing the industry right now and moving in to 2023 when it comes to Responsible Gaming are one from an operational level, and one on a more sales/marketing level.

From an operational side, more jurisdictions are expecting a decent, or even high-level, method of detecting problem gambling at its earlier stages.

This means that the operator needs to constantly be on the ball – evaluating their triggers, and devising new and innovate ways to detect problems, ideally before they even become a problem.

On the other hand, jurisdictions are becoming very strict when it comes to sales, marketing, and advertising.

We can see this with the blanket ban on advertising that exists in Italy, and to a lesser extent, we experienced the strictness of these regulations with the Dutch Regulator, who fined an operator for sending promotional material to 18-24 year olds (this age group is considered to be more vulnerable in Dutch law).

Therefore, operators cannot just be aware of the regulation, they must also be creative and innovative enough to fulfil their requirements, while still being able to promote their websites and services in order to onboard new clients.

Course Goal: To protect players, operators & employees

Course Format: Comprehensive, interactive, engaging digital learning experience

Resources: Computer with Internet Access, working mic, camera & Zoom

Who is this course for? iGaming operators, Land based Operators, Start ups & Regulators

Role function ideas: Responsible Gaming Managers, customer experience managers, marketing managers -  Heads of corporate responsibility, general managers, gaming managers. Compliance professionals

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