Responsible Gaming & Player Protection Masterclass

Live Remote training - Latest case studies & strategies to maximise both player & your company protection

2 days x 3 hours 29th & 30th October

Starts on:
October 29, 2024
Live online course
Multiple Resources
Communicate with your peers
Melissa McEllhatton
Responsible Gaming & Player Protection
€ 499.00 EUR
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Downloadable Files: 

About the Course

The 2 main Challenges facing the industry right now and moving in to 2025 when it comes to Responsible Gaming are one from an operational level, and one on a more sales/marketing level.

From an operational side, more jurisdictions are expecting a decent, or even high-level, method of detecting problem gambling at its earlier stages.

This means that the operator needs to constantly be on the ball – evaluating their triggers, and devising new and innovate ways to detect problems, ideally before they even become a problem.

On the other hand, jurisdictions are becoming very strict when it comes to sales, marketing, and advertising.

We can see this with the blanket ban on advertising that exists in Italy, and to a lesser extent, we experienced the strictness of these regulations with the Dutch Regulator, who fined an operator for sending promotional material to 18-24 year olds (this age group is considered to be more vulnerable in Dutch law).

Therefore, operators cannot just be aware of the regulation, they must also be creative and innovative enough to fulfil their requirements, while still being able to promote their websites and services in order to onboard new clients.

Course Goal: To protect players, operators & employees

Course Format: Comprehensive, interactive, engaging digital learning experience

Resources: Computer with Internet Access, working mic, camera & Zoom

Who is this course for? iGaming operators, Land based Operators, Start ups & Regulators

Role function ideas: Responsible Gaming Managers, customer experience managers, marketing managers -  Heads of corporate responsibility, general managers, gaming managers. Compliance professionals

Course Content

CPD Accredited Course

Course Schedule

Module 1: Introduction to Player Protection and Responsible Gambling

Module 2: Identification of problem gamblers & markers of harm

Module 3: Legal Considerations

Module 4: Communication with Players & Suicide prevention

Module 5: Ethical Considerations and Advertising

Module 6:  Case studies & Conclusion

What Is Included?

  • Onboarding welcome pack containing: A pre-course questionnaire (to understand your expectations), The latest course syllabus, Joining instructions and The pre-course material
  • Full comprehensive live and interactive course
  • Opportunity to network and interact with your peers
  • Question and answers opportunity after each module
  • Course materials
  • Certificate of Course Completion
  • Post course feedback
  • Free post course private 20 minute 1-on-1 follow up session with the coach
  • CPD Accreditation Certificate