1 hour sample workshop of the full course. This workshop will touch upon:
A high-level overview of what VIP programs and VIP segments are
Explain that VIP is not a one-size-fits-all model and break down the types of VIP programs
Understanding how to create a VIP program and its benefits for growing a brand
Demonstrating how VIP programs help to solidify relationships with affiliates
Explaining what early detection is and how this plays a crucial part in developing players into VIPs
Discussing how VIP as a concept has changed
Providing a breakdown of the differences between the old and current VIP program models and highlighting the direction VIP is headed
Brief overview Explaining how to create a modern program
Turnkey solutions and managed services
Pros and cons of using VIP-managed services versus taking VIP in-house
Brief insights into other areas that will be discussed in the 2-day workshop
Q&A to conclude the 1-hour workshop
Who is this course for? Igaming Operators, Land based Operators, Start ups. regulators
Role function ideas: Marketing Managers, VIP programme Managers, Loyalty scheme managers, Customer experience managers, General managers, Finance managers, customer acquisition and retention specialists CEO, COO,CMO
A high-level overview of what Elevating Excellence and Premium Service means.
Overview of CRM, Key Objectives of CRM, CRM Software and Tools